Wanderlust Escapes Privacy Policy

This Privacy Policy describes how Wanderlust Escapes collects, uses, and shares information about you when you use our website, www.wanderlustescapes.com (the "Site"), and our services (the "Services"). This policy is effective as of October 26, 2023.

1. Data Collection

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, payment information (credit card details), passport information, and travel preferences. We collect this information when you register for an account, book a trip, subscribe to our newsletter, contact us through our website, or participate in surveys or promotions.
• Non-Personal Information: This includes aggregated and anonymized data, such as demographic information, interests, and website usage data. This information does not identify you personally.
• Usage Data: This includes information about how you use our Site and Services, such as the pages you visit, the links you click, the searches you conduct, the time spent on our Site, and the referring URL. We collect this information through cookies, web beacons, and other tracking technologies.
• Device Information: We may collect information about your device, such as your IP address, browser type, operating system, device identifier, and mobile network information.
• Location Data: With your consent, we may collect precise location data from your mobile device to provide location-based services, such as suggesting nearby attractions or hotels. You can disable location tracking in your device settings.

1.1 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity on our Site. Cookies are small text files that are stored on your device. We use cookies for various purposes, including:

• Essential Cookies: These cookies are necessary for the Site to function properly and to provide you with the Services you request.
• Performance Cookies: These cookies collect information about how you use our Site, such as which pages you visit most often. This information helps us improve the performance and design of our Site.
• Functionality Cookies: These cookies allow our Site to remember your preferences, such as your language or location.
• Advertising Cookies: These cookies are used to deliver targeted advertisements that are relevant to your interests.

You can control cookies through your browser settings. You can choose to block all cookies, accept only certain cookies, or be notified when a cookie is set. However, blocking all cookies may prevent you from accessing certain features of our Site.

For more information about our use of cookies, please see our Cookies Policy.

2. Data Usage

We use the information we collect for various purposes, including:

• Providing and Improving Services: We use your information to provide you with the Services you request, such as booking trips, processing payments, and providing customer support. We also use your information to improve our Site and Services, personalize your experience, and develop new features.
• Communication: We use your information to communicate with you, such as sending you booking confirmations, travel updates, newsletters, and promotional offers.
• Marketing: With your consent, we may use your information to send you marketing emails or other communications about our products and services. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in the email.
• Analytics: We use your information to analyze trends, track website usage, and gather demographic information. This information helps us understand our users and improve our Site and Services.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Fraud Prevention: We use your information to detect and prevent fraud and other illegal activities.

2.1 Data Sharing

We may share your information with third parties in the following circumstances:

• Service Providers: We share your information with third-party service providers who assist us in providing the Services, such as payment processors, airlines, hotels, tour operators, and marketing agencies. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners, such as airlines, hotels, and tour operators, to offer you co-branded products or services.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

3. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information, such as payment card details, during transmission.
• Access Controls: We restrict access to your information to authorized personnel only.
• Security Audits: We regularly conduct security audits to identify and address vulnerabilities in our systems.
• Physical Security: We maintain physical security measures to protect our data centers and other facilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Your Rights

You have the following rights regarding your information:

• Access: You have the right to access the information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your information.
• Objection: You have the right to object to the processing of your information.
• Restriction: You have the right to restrict the processing of your information.
• Portability: You have the right to receive your information in a portable format.
• Withdraw Consent: If you have consented to the processing of your information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@wanderlustescapes.com. We will respond to your request within a reasonable timeframe.

5. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@wanderlustescapes.com. We will take steps to delete the information as soon as possible.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Wanderlust Escapes
12 Oak Street, Suite 200
Asheville, NC 28801
Phone: (828) 555-0123
Email: privacy@wanderlustescapes.com

Policy drafted by: Ethan Bellweather, Lead Travel Consultant, Wanderlust Escapes